Privacy Policy

Effective date: January 1, 2026

1. Who We Are

Bay Area Best Locksmith ("we," "us," or "our") is a locksmith service company operating across the San Francisco Bay Area. We operate at bayareabestlocksmith.com. This privacy policy explains what information we collect from visitors and customers, how we use it, and your rights regarding that information.

2. Information We Collect

Contact Form Submissions

When you use our contact form, we collect the information you voluntarily submit: your name, email address, subject category, and message content. We use this information solely to respond to your inquiry. We do not add contact form submissions to marketing lists.

Server Log Data

Our web hosting provider automatically records standard server access logs including your IP address, browser type, operating system, referring URL, pages visited, and timestamps. This data is retained for up to 90 days for security and technical troubleshooting purposes only. We do not cross-reference server logs with any personally identifiable information.

Cookies

This website does not use tracking cookies, advertising cookies, or third-party analytics cookies. We may use a single session cookie to support form submission functionality. This cookie contains no personally identifiable information and expires when you close your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to contact form inquiries and service requests
  • To maintain the technical security and performance of this website
  • To improve our service offerings based on aggregated, non-identifiable feedback

We do not use your information for advertising, profiling, automated decision-making, or any purpose beyond those listed above.

4. Information We Do Not Sell or Share

We do not sell, rent, share, or trade personal information with any third party for commercial purposes. We do not share your contact form submissions with locksmith companies, advertising networks, data brokers, or any other commercial entity.

5. Third-Party Services

This website uses the following third-party services:

  • Web hosting provider: Standard web hosting. Receives server access log data as described above.
  • Self-hosted fonts: We host all fonts directly on this server. No third-party font requests are made (no Google Fonts CDN calls).

This website does not include Google Analytics, Google Tag Manager, Meta Pixel, or any other third-party analytics or advertising tracking scripts.

6. Data Retention

Contact form submissions are retained for up to 12 months and then deleted. Server access logs are retained for up to 90 days. If you request deletion of your contact form data before the 12-month period, we will delete it within 30 days of your request.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • California residents (CCPA/CPRA): You have the right to know what personal information we have collected about you, request deletion of your personal information, and opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us using the form on our Contact page.
  • EEA/UK residents (GDPR): You have the right to access, rectify, erase, or restrict processing of your personal data, and to data portability. To exercise these rights, contact us using the form on our Contact page.

8. Children's Privacy

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly.

9. Security

We implement reasonable technical measures to protect information submitted through this website. Contact form data is transmitted over HTTPS. However, no method of Internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be noted on the site for 30 days following publication. Continued use of the site after a policy update constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or to exercise your data rights, use the contact form at our contact page and select "Other" as the subject, noting that your message is a privacy request.